At Merep Light Industrial, we take pride in crafting reliable, high-quality pet supplies designed to enrich the lives of companion animals and their owners. Whether you purchase our washable pet lint rollers, durable outdoor leashes, or solid wooden safety gates, your complete satisfaction is our primary goal.
1. Overview & General Return Window
We offer a 30-day return policy. You have 30 calendar days from the date your package is successfully delivered to submit a return request. To qualify for a standard return and full refund:
- Items must remain in their original, unused condition without pet hair, saliva, or signs of wear.
- Products must be packaged in their original boxes or plastic wrappers with all safety tags attached.
- A valid proof of purchase or order confirmation receipt from
4gcuwh-7u.myshopify.com is required.
2. Product Category Specific Return Conditions
Due to hygiene and structural safety considerations across our specialized pet inventory, specific guidelines apply to each product line upon inspection:
Pet Lint Rollers & Hair Remover Tools
Sticky sheets must retain protective backing. Washable silicone or TPR rollers must be free of trapped fur, dust accumulation, or water stains to be accepted for return.
Pet Leashes & Walking Harnesses
Nylon webbing, padded handles, and metal carabiner clips must exhibit no teeth marks, chewing damage, fiber fraying, or soil marks from outdoor usage.
3. Wooden Pet Wooden Gates & Barriers
Our wooden pet gates and expandable safety fences represent structural home investments and require careful handling:
| Product Group |
Acceptable Return Condition |
Disqualifying Factors |
| Wooden Pet Gates |
Disassembled in original carton with all screws, hinges, and wall mounts intact |
Deep scratches, chew marks, modified or drilled wood panels, missing hardware |
| Pet Leashes |
Unused webbing with factory plastic wrap and brand tags attached |
Chewed straps, mud or dirt accumulation, damaged locking clips |
| Pet Lint Rollers |
Sealed adhesive sheets or pristine washable roller drum in original box |
Used adhesive surfaces, dirt-clogged sticky drums, removed protective films |
4. Step-by-Step Return Authorization Process
To initiate a hassle-free return, please follow these standardized steps before shipping any items back to our warehouse:
-
Step 1 (Contact Support): Send an email to
[email protected] including your original order number, the item name, and a short explanation for the return.
-
Step 2 (RMA Approval): Our service team will evaluate your request within 24 to 48 hours and provide a Return Merchandise Authorization (RMA) along with warehouse instructions.
-
Step 3 (Safe Packaging): Package the product securely in its original carton to prevent damage during transit, particularly for wooden gate components.
5. Return Shipping Costs & Responsibilities
Return shipping responsibilities depend on the nature of the return request:
Standard Customer Returns
If you choose to return an item due to change of mind, incorrect sizing, or home decor preference, you are responsible for paying all return shipping postage costs.
Defective or Incorrect Items
If you receive a defective gate panel, broken leash clasp, or incorrect item, Merep Light Industrial will provide a prepaid courier label at zero cost to you.
6. Damages, Defect Claims & Missing Hardware
Please inspect your package immediately upon delivery. If your wooden gate, leash, or lint roller arrives damaged during courier transport:
- Notify our team within 48 hours of delivery at
[email protected].
- Attach clear photographs showing the damaged outer box as well as the broken product or missing component.
- Once verified, we will dispatch a brand-new replacement unit or issue an immediate full refund based on your preference.
7. Refund Processing Timelines & Methods
Once your returned package arrives at our facility in Dilbeek, Belgium, our quality team will conduct a thorough inspection:
| Stage |
Action Taken |
Estimated Timeline |
| Warehouse Inspection |
Verification of item condition, packaging, and hardware completeness |
2 to 4 business days upon arrival |
| Refund Approval |
Confirmation email sent regarding full or partial approval |
Within 24 hours post-inspection |
| Financial Posting |
Reversal credited directly to original payment method (Credit Card, PayPal) |
5 to 10 business days (depends on bank) |
8. Non-Returnable Items & Final Sale Terms
Certain categories cannot be accepted for returns due to hygiene standards, safety regulations, or customization:
- Gift cards and downloadable digital content.
- Items marked as "Final Sale", "Clearance", or "B-Stock" at the time of order placement.
- Customized wooden gates modified according to specific home structural dimensions.
9. Official Merchant & Support Directory
For all return inquiries, shipping updates, or product guidance, reach out directly to our central support hub in Belgium:
Merep Light Industrial - Customer Care & Logistics Hub
Legal Business Name: Merep Light Industrial
Headquarters Address: Alfons Gossetlaan 34, 1702 Dilbeek, Belgium
Online Store URL: 4gcuwh-7u.myshopify.com
Specialty Line: Pet Lint Rollers, Dog Leashes, Wooden Pet Barriers
