At Merep Light Industrial, we take utmost care to ensure your pet care essentials—from delicate wooden safety gates to heavy-duty leashes and hair-cleaning lint rollers—reach your doorstep safely and swiftly. This Shipping Policy details our packaging procedures, transit timelines, and delivery protocols.
1. Order Processing & Dispatch Timeline
All orders placed through 4gcuwh-7u.myshopify.com are processed at our central distribution hub in Dilbeek, Belgium. Please review our standard handling schedule:
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Standard Processing Window: Orders are verified, packed, and dispatched within 1 to 3 business days (excluding weekends and Belgian national holidays).
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Daily Order Cut-off: Orders received before 14:00 CET will begin processing on the same business day.
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Peak Season Handling: During promotional campaigns or holiday periods, dispatch times may extend by an additional 24–48 hours.
2. Specialized Product Packaging & Handling
Our product catalog features diverse physical items that require specific protective packaging to guarantee damage-free transit:
Wooden Pet Gates & Safety Barriers
Shipped in reinforced double-wall corrugated cartons with corner foam protectors and eco-friendly structural padding to prevent wood scratches or joint breakage during courier transit.
Pet Leashes & Grooming Accessories
Leashes and lint rollers are vacuum-sealed or boxed in compact moisture-resistant poly-mailers to ensure clean, untangled, and hygienic delivery.
3. Delivery Destinations & Estimated Transit Times
We partner with reputable international logistics carriers including Bpost, DHL Express, DPD, and FedEx to ensure reliable transit across Europe and international territories:
| Destination Region |
Logistics Partners |
Estimated Transit Time |
| Belgium & BENELUX |
Bpost, DPD Local, DHL Parcel |
1 – 3 Business Days |
| European Union (EU) |
DHL Express, DPD Europe, FedEx Ground |
3 – 7 Business Days |
| North America & UK |
DHL Express, FedEx International, UPS |
5 – 10 Business Days |
| Rest of World |
International Postal Services, DHL Express |
7 – 14 Business Days |
4. Shipping Rates & Free Delivery Thresholds
Shipping costs are calculated dynamically at checkout based on package weight, volumetric dimensions (especially relevant for wooden gates), and destination address:
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Standard Flat Rate: Calculated at checkout prior to final payment confirmation.
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Promotional Free Shipping: Eligible orders meeting promotional minimum purchase values will automatically qualify for free standard delivery.
5. Order Tracking & Shipment Notifications
Once your order has been packed and handed over to the shipping carrier, an automated confirmation email will be dispatched to your registered email address containing your unique tracking number and direct tracking link.
Tracking Activation
Tracking statuses typically update within 24 hours after carrier pickup. If your tracking link appears inactive initially, please allow one business day for system synchronization.
Delivery Coordination
For large parcels containing wooden gates, carriers may issue SMS or email notifications allowing you to choose preferred delivery times or safe drop-off locations.
6. Customs, Import Duties & Taxes
For international deliveries outside the European Union, shipments may be subject to import duties, local taxes, or customs clearance fees imposed by the destination country:
| Jurisdiction |
Customs & Duty Responsibility |
| European Union |
All EU deliveries include applicable VAT. No extra customs fees upon delivery. |
| Non-EU Countries |
Recipients are solely responsible for paying any import tariffs or clearance fees assessed by local customs authorities. |
7. Delivery Issues, Address Corrections & Unclaimed Packages
To prevent shipping delays or lost packages, please review the following operational guidelines:
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Address Accuracy: Ensure your shipping address is complete and correct at checkout. Merep Light Industrial is not liable for orders shipped to incorrect addresses provided by the buyer.
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Address Changes: If you notice an error in your address, email
[email protected] within 2 hours of placing your order. Once a package is dispatched, addresses cannot be modified.
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Unclaimed Packages: If a package is returned to our warehouse due to failed delivery attempts or refusal, shipping charges will be deducted from any final refund.
8. Damaged Packages in Transit
In the rare event that your wooden gate, leash, or lint roller package arrives visibly damaged or tampered with:
Please take clear photos of the damaged outer box and product immediately and contact our support team at [email protected] within 48 hours. We will initiate a carrier claim and arrange a prompt replacement.
9. Logistics & Fulfillment Inquiries Directory
For questions regarding your delivery status or specialized carrier arrangements, please reach out to our logistics desk:
Merep Light Industrial - Shipping & Fulfillment Logistics Desk
Fulfillment Center: Merep Light Industrial
Address: Alfons Gossetlaan 34, 1702 Dilbeek, Belgium
E-Commerce Portal: 4gcuwh-7u.myshopify.com
Specialized Line: Pet Lint Rollers, Dog Leashes, Wooden Pet Barriers
